Our team of experts uses their collective experience earned by working in numerous sectors of the gambling industry in Canada and abroad. Rating and Review Process for PURE Casino Yellowhead Should You Ante at PURE Casino Yellowhead?.Rating and Review Process for PURE Casino Yellowhead.I can only hope that they resolve some of the service issues because it is a beautiful venue. We had already bought tickets for another show and to be honest I am wishing that we hadn't. Bottom line is that it seems that money is winning out over good service and that is really disappointing. The show we saw was great and Janna did the best that she could. The food was mediocre, a surprise to us as our last visit left us extremely happy with the food. We ordered food and it was served in a timely manner. There was not nearly enough staff for the number of people at the show. Our poor sever (her name was Janna) was run off her feat. During this time we watched many people walk up to the bar to order drinks and be served immediately while the venue serving staff had to wait for the drinks they were ordering to be made. We were finally able to order drinks and ask for menus but waited at least 45 more minutes for our drinks to arrive and we went and got our own menus. Once we finally got settled in our seats we waited for over 30 minutes for a server to get to us.

This was the first strike of the evening. Staff had been telling people that they could sit anywhere. When we arrived at our table other people were already seated. When we first arrived the staff was confused about the table numbers on our tickets so we told them where our table was. We chose to purchase seats in the stage reserved section instead of the general admission seating. This was our second time attending a show and it was a huge disappointment! The show was over sold, severely understaffed and not very well organized.

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